Here you’ll learn how WebSwami can improve your staff’s customer service skills, develop superior foreign language skills and motivate them to reach their maximum potential.

Improving the Customer Service and Sales Skills of your Frontline Staff

• Learn about new product or service information with engaging training material/activities developed quickly and easily by training staff.
• Develop awareness of good and bad behaviour by watching and testing themselves against interactive video exercises with instant feedback.  
• Improve their body language by practicing and recording their postures and mannerisms with a Webcam.  
• Evaluate their own tone of voice using WebSwami’s unique Voice-Graph that measures both voice intonation and stress; allowing them to compare their voice with their trainer’s or pre-recorded examples.
• Adapt their customer service skills and selling technique to any situation by practising recorded role-play simulations that can be reviewed by trainers e.g. handling complaints, cross-selling products, delivering presentations etc.

Accelerating your staff’s fluency

WebSwami will ensure that your staff achieve exceptional and rapid progress in language learning, no matter what proficiency level they are at now, by letting trainees:  

• Improve oral fluency online and outside of the classroom, by actually speaking – not writing; therefore reducing time spent on ineffective traditional strategies.
• Develop a more natural and accurate native accent by using WebSwami’s advanced ‘Voice Graph’, which not only measures stress/rhythm, but is the only one of its kind to show intonation – vital for many languages.
• Enjoy a wide range of interactive activities including video-recorded simulations, video/audio matching, Flash games and many more, presented through an interface designed by an award winning team.  
• Refine the articulation of words using the webcam recording feature, to improve mouth and facial movements with model examples.
• Dominate web practice sessions without classroom distractions, therefore saving training time; 1 hour of WebSwami oral / listening practice equals 5 hours of classroom practice.
• Improve confidence to interact with foreigners and save face by practising in private (especially important in Asia).
• Review recordings unlimited times to perfect accent and exercise performances, so that even the slowest/weakest trainees get enough practice.
• Take advantage of round the clock access to practice activities; anytime, anywhere online.
• Learn from mistakes with 1-to-1 video feedback from instructors, regardless of class size.
• Receive video feedback with ‘visual cues’ from the trainer with facial modelling, hand gestures or even classroom props!  
• Reinforce and retain classroom material via targeted fun activities.

>> Click here learn about Benefits for Your Organization and Trainers